Out of an abundance of caution for our staff, our guests and our community. We’ve made many internal changes to our salon procedures but want to share the ones that will affect your visit.
Services are by appointment only. Walk-ins will not be accepted at this time.
No handshakes or hugs for us at this time. Physical contact with our guests will be limited to what is absolutely necessary to provide scheduled services.
Please come alone to your appointment. We will not accommodate extra family members, children or friends. If they come with you, they will need to wait outside.
One adult will be permitted to accompany a child that has an appointment for salon services. If you have multiple children that are to receive services, only one child and one adult will be permitted to be inside the salon at the same time for the appointment. It is your responsibility to maintain the safety of your children that are required to remain outside of the salon.
When you arrive at the salon, please wait outside or in your car; when you arrive, text us to be checked in, we will text you back when we are ready for you to come in. This will eliminate extra people in the salon at one time and allow us to clean our work area. Guests must leave the premises as soon as their services and transactions are complete.
Purses, bags and/or extra coats/sweaters are not permitted. Please bring in only your form of payment. No items will be permitted to be placed on stations or in treatment rooms.
Please do not be late to your appointment. We need time to sanitize in between clients. If you are late, even by a few minutes, you may be asked to reschedule. This will be at the salon’s discretion. Please understand that if you are late, your service provider may not have time to execute your service and then prepare their workspace for the next guest.
Temperature checks for ALL staff and guests are required and will be performed prior to entering the salon. Anyone with a temperature of 100.4 degrees F will not be allowed to enter the salon.
Please be considerate of employees and their families. If you aren’t feeling well or have been in the presence of someone who isn’t feeling well, please be courteous and cancel your appointment at least 24 hours in advance. If you cannot cancel 24 hours in advance but are not feeling well, please DO NOT COME! We will make every effort to reschedule you as soon as possible.
ALL guests will be required to wear a face mask or face covering (Employees are required to wear a mask or face covering as well) Masks must be fully intact with no obvious tears or holes and must tightly cover the mouth, nose, chin. Ensure there are no gaps between your face and the mask. It would be best for guests to use a disposable mask if they are concerned with hair color stains on their mask. Disposable masks are available to guests to purchase for $3 each.
When you come in, we’ll ask that you use hand sanitizer or wash your hands in the restroom. You’ll then go right to the service providers chair or treatment room. We will not be having you change into color robes at this time. Please wear an older T-shirt and/or something that has a lower neckline as we cannot guarantee that color will not get on it.
Our styling capes and towels are always washed between uses.
We will not be offering beverages or magazines at this time.
Maintain social distancing between other guests and staff at all times. No one is allowed to wait in the salon for spa waiting areas at any time. Always maintain social distancing (6') between other guests and staff at all times .Guests will be seated at every other station and 6’ apart.
Out of abundance of caution for our team, our guests, and our community, we have implemented alternate team schedules. If exposure happens to one team, we can quarantine them for a period of time without having to close the entire salon.
We are unable to extend service times. Your appointment time is set in advance based on the original service requested. Your service provider will not be able to run behind for services and therefore we will not be able to add on additional services that may extend your service time. Any services that do not fit in the booked service time will also have to be rescheduled for another time.
We will not be accepting cash for the time being. (Only Credit Cards/Apple Pay) Towards the end of your service, a member of our guest care team will begin the checkout process in the styling chair or treatment room. They can gather any at home care products you may need and add them to your total. We will then finish up with processing your credit card. In some cases, prepayment may be required. We will do our best to make the entire checkout process as contactless as possible.
Please refrain from handling our retail displays or products. ALL bottles have been sanitized and we'll have a designated team member that will be happy to assist you in retrieving any products you may need.
A $5 sanitation fee will be added to the total charge of your services. In order to adhere to strict sanitation guidelines, we are required to spend additional costs and time sanitizing between each appointment. We regret that we have to implement this policy, but we must ensure that we maintain hygiene in the salon to keep everyone safe and healthy.
Please know how very important providing excellent service is to us. Our primary goal is to provide you with the salon service you have come to expect in a safe and sanitary environment. Due to the COVID-19 pandemic, we have established these guidelines to ensure the safety of guests as well as our team. Please understand that if you cannot follow these guidelines, you will be asked to leave. We are very appreciative of your friendship and business, but we will not compromise the safety of other guests, the team, and their families to accommodate any request outside of these established guidelines.
These new measures we are taking are temporary until we can get back to the high standards that you’ve come to expect from us. We hope that will be sooner than later!
We sincerely appreciate your support. This situation has certainly brought on some challenges, but we are determined to rise to the occasion with a positive attitude and high level of professionalism. As these circumstances are ever changing, they will require our constant attention and reevaluation. We ask that you please be patient with us as we make any necessary adjustments.