SALON AND SPA POLICIES
MAKING A RESERVATION
A valid credit card, phone number and email is required at the time of reservation. Appointments are reservations–we hold time on our books just for you. Your credit card information is stored fully encrypted in your client profile.
Appointments for services of 2 hours or more require a 50% deposit. This deposit is non-refundable if the appointment is missed or is cancelled with less than 24-hour’s notice.
Modern Wave will send you a confirmation reminder of your appointment prior to your scheduled appointment. However, in case we are unable to reach you, it is your responsibility to remember your appointment details to avoid any missed appointment fees. Modern Wave will not issue a refund on your deposit if you do not show up on your scheduled date and time.
NEW GUEST | CONSULTATIONS
We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used.
As a new color guest, we require a consultation appointment prior to scheduling a color service, to best serve your color needs. Once you have met your stylist and discussed your hair goals, we will then reserve your time and schedule the appropriate services. New guest visits are intentionally longer than maintenance services to allow us the proper time & product to help you reach your goals and are priced accordingly. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
A 50% non-refundable deposit of the total services will be required when you reserve your appointment if the appointment requires longer than a two-hours of time. The 50% deposit will be applied towards the total of the services on the day of your appointment - Cancellation and No-Show Policies and Fees will apply.
WHEN SHOULD I ARRIVE FOR MY APPOINMENT?
We ask that you arrive 15 minutes before your scheduled time. This allows you to get comfortable and complete any paperwork needed before your service.
If running a little late, please understand that every effort will be made to still deliver the service. Arriving 15 minutes or more beyond your reserved appointment time may result in your service provider not being able to complete your service in the time remaining. The service provider will do their best to complete part of your service, dependent on time remaining. Shortened appointments due to a late arrival will be charged in full for the service that was scheduled, as we were not able to take another guest during that time.
CANCELLATIONS | NO SHOWS
We have a 24-hour cancellation policy on all single appointment times. If you do not cancel within that 24-hour timeframe you will be charged for the full amount of the missed service.
If your schedule is constantly changing, we would suggest calling for a same-day appointment. Any guest that has frequently missed or rescheduled appointments will be required to provide us with their credit card information for future reservations.
No show guest will be responsible for 100% of the scheduled service/s cost as a cancellation fee and will not be able to reschedule until their payment is paid in full. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
If you book your appointment under the 24-hour notice timeline the cancellation policy is still in effect.
Spa parties and/or group appointments require a 72-hour cancellation notice. When making reservations for group appointments, you will be asked to secure the appointments with a credit card. In the event that you cancel or do not attend the appointments, that credit card will be charged the full amount of the reserved services.
GROUP BOOKINGS | BRIDAL PARTIES
For parties of three or more, please contact our Group/Bridal Coordinator directly. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa and bridal parties. Exclusive use of the Salon and Spa is available; please inquire for fees and available dates.
RESCHEDULING YOUR SERVICE
In the event your preferred service provider is unable to deliver service due to unforeseen circumstances (illness, weather, transportation, etc.) we will contact you to reschedule your appointment at another time or with another service provider.
Modern Wave welcomes your children if they are receiving services in our salon. For the safety of the child, parent and salon staff, children are not allowed on the salon floor unless they are receiving a service and may not be left unattended at any time. Spa guests 12 - 18 years of age are welcome and require a parent to sign a consent form. Parents must accompany children under 16 in the spa treatment room for the duration of the appointment. Children under 12 are not permitted in the spa area or treatment rooms at any time.
We provide changing areas, robes and sandals for clients receiving treatments. We ask that you please wear them while in public areas of the salon/spa including the restrooms and shower rooms. We appreciate no nudity. We suggest that you leave your valuables at home or keep them with you at all times as we are not responsible for the loss or damage of personal articles. For protection of your clothing during a hair service, we ask that you wear the provided smocks.
So that all guests can relax while visiting us, we ask that all cell phones be silenced when entering the salon. If you must make or receive a call, please speak softly and keep the call to a minimum.
FOR YOUR COMFORT
As a courtesy to other guests please maintain a quiet level of conversation while in the salon and spa. Our guests expect and deserve a peaceful and relaxing atmosphere while they receive their service. At any time, you are uncomfortable during a treatment, please inform your therapist. We try very hard to anticipate your needs, but are not offended when you point them out to us. In keeping with our commitment to cleanliness, safety and hygiene, we sterilize and sanitize equipment for all services and treatments.
Because we are concerned for your health and beauty as well as our environment, our salon and spa are smoke free.
Modern Wave Salon and Spa Gift Cards make the perfect gift for any occasion. They are beautifully packaged and available for purchase in any denomination. Our Gift Cards may be for services and products, are non-refundable and must be presented at the time of redeeming. Our Gift Cards may not be used for gratuities. Modern Wave is not responsible for lost or stolen Gift Card/Certificates.
INSTANT E-GIFT | SEND A GIFT CARD INSTANTLY
Give instantly with a Modern Wave Digital Gift Card. Choose your amount and print or e-mail ($25 minimum for digital gift cards)
Perfect for contactless gifting.. Plus, you’ll save on shipping worries. For online gift card purchases, click here: https://na0.meevo.com/EgiftApp/home?tenantId=103766
*Please note gift cards cannot be used towards same day purchase or service and may not be used for gratuities.
PRICING | PAYMENTS
Throughout our website you can find base prices for the services that we provide. All prices listed on our website or mentioned by our salon staff over the phone are starting prices. A definitive service total can only be determined by a service provider at the time of consultation/service. All prices shown on our website or discussed during scheduling may be subject to change depending on many variables.
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
A “+” sign or range pricing indicates price variations among service providers. These variations are based on advanced education and experience within our company. Hair length and texture can increase the price of service. We offer complimentary consultations to discuss your hair options and to achieve expectations.
Payment is expected at the conclusion of your salon/spa visit. We accept cash, Modern Wave Gift Cards, Visa or MasterCard credit/debit cards, American Express, Discover cards and Apple Pay as a touch-less option. Tipping is always appreciated and left to the discretion of our clients. Gratuity is not included in our service prices.
We deeply care about our guests and want you to be happy. Because of our thorough consultation process, there are no refunds of services for any reason.
Service concerns must be communicated within 48 hours from appointment. Any concerns communicated outside of that window will be remedied at the expense of the client. All adjustments must occur within 7 days or will be considered another visit and charged accordingly.
We guarantee our salon and spa services when you follow our home care and maintenance recommendations using Aveda products.
Your adjustment service appointment will be scheduled with the same stylist who performed the service originally.
The redo policy for hair does not cover a change in the direction of your original requested style or color. We do not offer refunds on salon and spa services.
Modern Wave reserves the right to refuse services to individuals when the situation requires at the business’ discretion.
We know it happens, sometimes a product does not do what you want it to. Come on in for a complimentary consultation and let one of our service providers show you how to get the results you are looking for. In the unlikely event that you are still not satisfied, you are welcome to return products purchased at Modern Wave for an exchange within 7 days of the original purchase. A refund will be given for any retail product bought at Modern Wave that is returned due to an adverse medical reaction that the client has experienced using the product. *
Unfortunately, we DO NOT accept the following items for a refund or exchange and are considered a FINAL SALE: ALL makeup & makeup brushes, discontinued, travel size or discounted products, hair brushes & tools and all nail products. Products that have been excessively used cannot be returned either.
If you have any comments or suggestions, good or bad, please leave your information with our manager or visit our website and send us a message on the “Contact Us” page. We appreciate your business and value your comments.
**Refund requires adverse reaction paperwork to be filled out for Aveda affiliates.
When you schedule your appointment with us, you are agreeing to these policies.