SALON AND SPA POLICIES
Some of our policies have changed due to Covid-19. Please visit the Covid Policies page for the latest information regarding your visit to Modern Wave.
Our goal is to provide you with the best possible experience at Modern Wave. Please book your appointments as early as possible to ensure your first choice of appointment and service provider. We recommend you schedule your next appointment prior to leaving the salon as well. A 50% non-refundable deposit is required to secure an appointment for new color services, formal hair styles, bridal and group bookings, and services that require longer than a two-hour appointment time. *
Modern Wave will send you a confirmation reminder of your appointment prior to your scheduled appointment. However, in case we are unable to reach you, it is your responsibility to remember your appointment details to avoid any missed appointment fees. Modern Wave will not issue a refund on your deposit if you do not show up on your scheduled date and time.
New Color Guests
As a new color guest, we require a consultation appointment prior to scheduling a color service, to best serve your color needs. Once you have met your stylist and discussed your hair goals, we will then reserve your time and schedule the appropriate services. A 50% non-refundable deposit of the total services will be required when you reserve your appointment. The 50% deposit will be applied towards the total of the services on the day of your appointment.
We have a 24 hour cancellation policy in which you must call to cancel or reschedule within that time frame to avoid being charged the non-refundable 50% fee.
Cancellation Policies and Fees
Your salon and spa treatments are reserved especially for you. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. We understand that situations beyond your control may arise, so we do extend a one-time grace pass if you are unable to do so within 24 hours.
If you No Show or cancel outside of our 24-hour cancellation policy time frame more than two times for a scheduled appointment, you will be required to pay a 50% non-refundable deposit to book any future appointments. The deposit, however, will be applied towards the balance of the service at the time of your appointment.
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
When you schedule your appointment with us, you are agreeing to these policies.
For parties of three or more, please contact our Group Coordinator. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. Exclusive use of the Salon and Spa is available; please inquire for fees and available dates.
In the event your preferred service provider is unable to deliver service due to unforeseen circumstances (illness, weather, transportation, etc.) we will contact you to reschedule your appointment at another time or with another service provider.
Please arrive 15-20 minutes prior to all spa appointments to allow ample time to check-in and prepare for your treatment.
For salon appointments, please arrive 5-15 minutes prior to your appointment to allow time for check in, proper consultation and changing if necessary.
Your promptness is greatly appreciated. Arriving late will simply limit the time for your service/treatment and you will be responsible for full-service fees. Your service/treatment will end on time so that the next guest is not delayed. If you are more than 15 minutes late for your appointment, you may be asked to reschedule which may result in a last-minute cancellation fee.
Modern Wave welcomes your children if they are receiving services in our salon. For the safety of the child, parent and salon staff, children are not allowed on the salon floor unless they are receiving a service and may not be left unattended at any time. Spa guests 12 - 18 years of age are welcome and require a parent to sign a consent form. Parents must accompany children under 16 in the spa treatment room for the duration of the appointment. Children under 12 are not permitted in the spa area or treatment rooms at any time.
Upon check-in, all spa guests will be asked to complete a brief questionnaire designed with your well-being in mind. Please advise your service provider of any medical conditions or concerns including medication use, before your service. Please tell us if you are pregnant, have high blood pressure or allergies. This information is used solely to provide you with the best care possible and remains confidential. A massage may only be performed in the second and third trimester of pregnancy with a signed doctor note.
We provide changing areas, robes and sandals for clients receiving treatments. We ask that you please wear them while in public areas of the salon/spa including the restrooms and shower rooms. We appreciate no nudity. We suggest that you leave your valuables at home or keep them with you at all times as we are not responsible for the loss or damage of personal articles. For protection of your clothing during a hair service, we ask that you wear the provided smocks.
So that all guests can relax while visiting us, we ask that all cell phones be silenced when entering the salon. If you must make or receive a call, please speak softly and keep the call to a minimum.
For Your Comfort
As a courtesy to other guests please maintain a quiet level of conversation while in the salon and spa. Our guests expect and deserve a peaceful and relaxing atmosphere while they receive their service. At any time, you are uncomfortable during a treatment, please inform your therapist. We try very hard to anticipate your needs, but are not offended when you point them out to us. In keeping with our commitment to cleanliness, safety and hygiene, we sterilize and sanitize equipment for all services and treatments. Because we are concerned for your health and beauty as well as our environment, our salon and spa are smoke free.
Modern Wave Salon and Spa Gift Cards make the perfect gift for any occasion. They are beautifully packaged and available for purchase in any denomination. Our Gift Cards may be for services and products, are non-refundable and must be presented at the time of redeeming. Our Gift Cards may not be used for gratuities. Modern Wave is not responsible for lost or stolen Gift Card/Certificates.
Pricing, Payments and Gratuities
Throughout our website you can find base prices for the services that we provide. All prices listed on our website or mentioned by our Salon Experience Specialists over the phone are starting prices. Definitive service total can only be determined by a service provider at the time of Consultation/Service. All prices shown on our website or discussed during scheduling may be subject to change depending on many variables. For an accurate quote or to establish a service total, please speak to your service provider during your consultation.
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
A “+” sign or range pricing indicates price variations among service providers. These variations are based on advanced education and experience within our company. Hair length and texture can increase the price of service. We offer complimentary consultations to discuss your hair options and to achieve expectations.
Payment is expected at the conclusion of your salon/spa visit. We accept cash, Modern Wave Gift Cards, Visa or MasterCard credit/debit cards, American Express, Discover cards and Apple Pay as a touch-less option. Tipping is always appreciated and left to the discretion of our clients. Gratuity is not included in our service prices.
Modern Wave’s 100% Service Guarantee
It is our goal at Modern Wave that every guest walks out the door feeling nothing less than amazed. We are willing to go above and beyond to make this happen, each and every time you visit Modern Wave. We guarantee our salon and spa services when you follow our home care and maintenance recommendations using Aveda products.
If you feel less than satisfied with the service you received, we value not only your feedback, but also the opportunity to revise it. If you feel there was a miscommunication during the original consultation, or if you feel that there is technical inaccuracy, we invite you back within 7 (salon services) & 3 days (spa and nail services) days of the original service for a complimentary revision if done by the same service provider or one at the same price point. The redo policy for hair does not cover a change in the direction of your original requested style or color. We do not offer refunds on salon and spa services.
Modern Wave reserves the right to refuse services to individuals when the situation requires at the business’ discretion.
Retail Product & Merchandise Returns
We know it happens, sometimes a product does not do what you want it to. Come on in for a complimentary consultation and let one of our service providers show you how to get the results you are looking for. In the unlikely event that you are still not satisfied, you are welcome to return products purchased at Modern Wave for an exchange within 7 days of the original purchase. A refund will be given for any retail product bought at Modern Wave that is returned due to an adverse medical reaction that the client has experienced using the product. *
Unfortunately, we cannot accept the following items for a refund or exchange and are considered a FINAL SALE: makeup & makeup brushes, discontinued, travel size or discounted products, hair brushes & tools and all nail products. Products that have been excessively used cannot be returned either.
If you have any comments or suggestions, good or bad, please leave your information with our manager or visit our website and send us a message on the “Contact Us” page. We appreciate your business and value your comments.
*At the discretion of the salon, a required deposit may be given in the form of a Modern Wave Gift Card.
**Refund requires adverse reaction paperwork to be filled out for Aveda affiliates.