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GUEST POLICIES

NEW GUESTS When you're brand new to the Modern Wave family, we ask that you call or send us a text which will put you in touch with our customer care team. This way, we can make sure you have the VERY BEST experience possible! Our online booking is reserved exclusively for our returning guests. 

 

Your first visit with us will require more time and attention. We will cover both your short and long term goals for your hair or skin. We ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. We will then create a plan personalized just for you. The cost for new client appointments reflect the extra time involved to provide a thorough consultation, a new daily product regimen and answer any questions you may have for your service provider.

 

COLOR A complimentary consultation is respectfully required for a new color client prior to appointment. This time allows the stylist to discuss desires and goals, assess hair texture and integrity, and describe available options. At that time we can establish an accurate amount of time to appoint and provide pricing.

We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests may take multiple visits.  

​Regrettably, we do not see new color clients without prior consultation. 

New color clients who desire that their color services be provided the same-day as the consultation may possibly be accommodated, depending upon the complexity of desired results. We will do our best to meet requests, but cannot always guarantee same day service.

​TIME BASED PRICING All of our services are reserved and priced by the time that is required to complete the service, the complexity of the cut and color, and the price level of your service provider.  Our prices are not determined by age, gender or hair texture. Time based pricing is transparent. Pricing services on the length of a client’s hair helps create a reasonable expectation of cost and time in the chair. It takes more product to color or perm longer hair than shorter styles, and longer lengths often take more time to cut, wash, and style. 

​Throughout our website you can find base prices for the services that we provide. All prices listed on our website or mentioned by our salon staff over the phone are starting prices. A definitive service total can only be determined by a service provider at the time of consultation/service. All prices shown on our website or discussed during scheduling may be subject to change depending on many variables.

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

​A “+” sign or range pricing indicates price variations among service providers. These variations are based on advanced education and experience within our company. Hair length and texture can increase the price of service. We offer complimentary consultations to discuss your hair options and to achieve expectations.

​RESERVATIONS Appointments are reservations–we hold time on our books just for you. In order to book an appointment with us, we require the following information:

  1. An Active and working phone number unique to you.

  2. Active and working email unique to you.

  3. Active credit credit card on file. Your credit card information is stored fully encrypted in your client profile.  

  4. All clients must have their own accounts. (Children under 18 may/may go under a parent, adult or guardian).

  5. Agree to and sign our terms and conditions & policies through a digital form/s prior to first appointment and then on an annual basis. 

  6. Pay the required down payment at time of booking (if applicable).

 

Hair extension, keratin, color correction, corrective color and lash extension clients will also be required to acknowledge receipt of home care instructions and chemical waiver release forms as well. Modern Wave Salon and Spa will not be responsible for failure to follow proper home care guidelines.

 

DEPOSITS (for complex appointments - e.g., formal styles, color correction, corrective color, eyelash extensions, hair extensions, keratin and texture treatments and ALL FIRST TIME CLIENTS):

Any service that is expected to last more than 2 hours and/or are considered complex (listed above) requires a 50% deposit. The deposit is non-refundable, and will be applied towards your service. * All cancellation and no-show fees apply.

 

CONFIRMATIONS Modern Wave will send you a confirmation reminder of your appointment prior to your scheduled appointment. However, in case we are unable to reach you, it is your responsibility to remember your appointment details to avoid any missed appointment fees. Modern Wave will not issue a refund on your deposit if you do not show up on your scheduled date and time.

 

* CANCELLATIONS | *NO SHOWS When you cancel your appointment at the last minute or you no-show, our service providers miss the opportunity to fill that reservation time for another guest who needs an appointment or is on our waiting list. In consideration of our other guests, and your service provider we ask that if you need to cancel an appointment please allow as much notice as possible.

  • We have a 24-hour cancellation policy on appointments of less than 2 hours.

  • We have a 48-hour cancellation policy on appointments of more than 2 hours.

  • We have a 72-hour cancellation policy on groups of 3 or more.

  • Any cancellations given after the deadline will be subject to a cancellation fee of 50% of the reserved service price charged to the card on file.

  • ​No show guest will be responsible for 100% of the scheduled service/s cost as a cancellation fee charged to the card on file.

  • If you book your appointment after the cancellation timeline, these polices are still in effect. 

  • Modern Wave will not issue a refund on your deposit if you do not show up on your scheduled date and time.

  • If you No Show or Late Cancel, your deposit will be forfeited.

  • If we are unable to provide your service due to non-compliance of our appointment policies, it will also result in a forfeiture of your deposit.

  • A no call or no show will also result in forfeiture of your deposit.

  • All cancellation and no-show fees must be paid in full prior to booking another appointment.

  • CANCELLATIONS MUST BE MADE BY PHONE OR TEXT DURING BUSINESS HOURS. EMAIL CANCELLATIONS WILL NOT BE ACCEPTED AT ANY TIME.

 

EMERGENCIES - We know they come up. If an emergency arises and you need to cancel your appointment with less than the required notice, the deposit will be applied to a future service and your account will be flagged. Non-deposit appointments will have their account flagged as late cancel/no show.

 

​A second  appointment cancellation with less than required notice will result in the forfeiture of your deposit and/or pay the fee/s prior to making another appointment with us.

 

We reserve the right to require payment in full in advance for future appointments if your account has been flagged twice.

 

We reserve the right to apply credits or loyalty points to reservation cancellations that do not adhere to our policies.

 

As a courtesy to our guests, we keep an ongoing waitlist for all of our service providers. We will always do our best with the time and staff we have available to offer open appointment opportunities to guests on that list. If we are able to fill the canceled appointment with a waiting guest, we are happy to waive the cancellation fee.

 

​SAME DAY SERVICE ADJUSTMENTS We know that time and budget constraints can hit when you least expect it. However, please understand that canceling portions of your service when you walk in is effectively the same as "no showing” for that specific service. The opportunity to fill the time previously dedicated to your experience is now lost for both the service provider and other guests who are waiting for appointment opportunities. In the event of a last-minute change, please give us as much notice as possible regarding necessary changes. Walk in cancellations may be charged for canceled service. ​

We are aware that consultations with your service provider may require adjustments to your scheduled service and are not considered a cancellation but customization and refinement of services to best meet your needs. Please ask any team member for clarification if needed.

​WHEN SHOULD I ARRIVE FOR MY APPOINTMENT? We ask that you arrive 15 minutes before your scheduled time. This allows you to get comfortable and complete any paperwork needed before your service.

LATE ARRIVALS If running a little late, please understand that every effort will be made to still deliver the service. Arriving 15 minutes or more beyond your reserved appointment time may result in your service provider not being able to complete your service in the time remaining. The service provider will do their best to complete part of your service, dependent on time remaining. Shortened appointments due to a late arrival will be charged in full for the service that was scheduled, as we were not able to take another guest during that time. 

 

GROUP BOOKINGS | BRIDAL PARTIES Group appointments require a 72-hour cancellation notice. When making reservations for group appointments, you will be asked to secure the appointments with a credit card. In the event that you cancel within the 72-hour timeframe or do not attend the appointments, that credit card will be charged the full amount of all of the reserved services.

​Bridal parties may contact our Bridal Coordinator directly: Dee@modernwavesalonandspa.com. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa and bridal parties. Exclusive use of the Salon and Spa is available; please inquire for fees and available dates. 

 

CHILDREN Modern Wave welcomes your children if they are receiving services in our salon. For the safety of the child, parent and salon staff, children are not allowed on the salon floor unless they are receiving a service and may not be left unattended at any time. Spa guests 12 - 18 years of age are welcome and require a parent to sign a consent form. Parents must accompany children under 16 in the spa treatment room for the duration of the appointment. Children under 12 are not permitted in the spa area or treatment rooms at any time.

 

​CELL PHONES So that all guests can relax while visiting us, we ask that all cell phones be silenced when entering the salon. If you must make or receive a call, please speak softly and keep the call to a minimum.

 

FOR YOUR COMFORT As a courtesy to other guests please maintain a quiet level of conversation while in the salon and spa. Our guests expect and deserve a peaceful and relaxing atmosphere while they receive their service. At any time, you are uncomfortable during a treatment, please inform your therapist. We try very hard to anticipate your needs, but are not offended when you point them out to us. In keeping with our commitment to cleanliness, safety and hygiene, we sterilize and sanitize equipment for all services and treatments. 

Because we are concerned for your health and beauty as well as our environment, our salon and spa are smoke free.

 

GIFT CARDS & INSTANT E-GIFT Modern Wave Salon and Spa Gift Cards make the perfect gift for any occasion. In-salon, they are beautifully packaged and available for purchase in any denomination.  

 

E-Gift - Give instantly with a Modern Wave Digital Gift Card. Choose your amount and print or e-mail ($25 minimum for digital gift cards) Perfect for contactless gifting. Plus, you’ll save on shipping worries. For online gift card purchases, click here.

 

Gift Cards may be used for services and products, are non-refundable and must be presented at the time of redeeming. Gift Cards may not be used for gratuities or used the same day. Modern Wave is not responsible for lost or stolen Gift Cards/Certificates.

 

PAYMENTS Payment is expected at the conclusion of your salon/spa visit.  We accept cash, Modern Wave Gift Cards, Visa or MasterCard credit/debit cards, American Express, Discover cards and Apple Pay as a touch-less option. Tipping is always appreciated and left to the discretion of our clients. Gratuity is not included in our service prices.

 

​SERVICE SATISFACTION We deeply care about our guests and want you to be happy. Because of our thorough consultation process, there are no refunds of services for any reason. 

​Service concerns must be communicated within 48 hours from appointment. Any concerns communicated outside of that window will be remedied at the expense of the client. All adjustments must occur within 7 days or will be considered another visit and charged accordingly.

We guarantee our salon and spa services when you follow our home care and maintenance recommendations.

Your adjustment service appointment will be scheduled with the same stylist who performed the service originally. The redo policy for hair does not cover a change in the direction of your original requested style or color. We do not offer refunds on salon and spa services. 

 

Modern Wave reserves the right to refuse services to individuals when the situation requires at the business’ discretion.

​PRODUCT SATISFACTION We know it happens, sometimes a product does not do what you want it to. Come on in for a complimentary consultation and let one of our service providers show you how to get the results you are looking for. In the unlikely event that you are still not satisfied, you are welcome to return products purchased at Modern Wave for an exchange within 7 days of the original purchase. A refund will be given for any retail product bought at Modern Wave that is returned due to an adverse medical reaction that the client has experienced using the product. **

​​Unfortunately, we DO NOT accept the following items for a refund or exchange and are considered a FINAL SALE: ALL makeup & makeup brushes, discontinued, travel size, discounted products, hair brushes & tools and all nail products. Products that have been excessively used cannot be returned either. 

If you have any comments or suggestions, good or bad, please leave your information with our manager or visit our website and send us a message on the “Contact Us” page.  We appreciate your business and value your comments.

**Refund requires adverse reaction paperwork to be filled out for Aveda affiliates.

 

​When you schedule your appointment with us, you are agreeing to these policies, terms and conditions.​