Please book your appointments as early as possible to insure your first choice of appointment time and service provider. We recommend you schedule your next appointment prior to leaving the salon. A credit card is necessary to secure an appointment for spa packages, multiple salon services, bridal services, group bookings and updo’s.
Modern Wave is pleased to host your group events. Please reserve your date as far ahead as possible in order for us to accommodate your desired wishes. Group bookings must be secured with a credit card and require a 48-hour notice of cancellation or you may be charged 50% of the service. Changes to group bookings must be made 48-hours in advance and only if we can accommodate your new request. We are unable to change services on the day of the party.
As a courtesy to our many guests as well as our staff, we request a 24-hour notice of cancellation. Appointments secured with a credit card require a 48-hour notice of cancellation or you may be charged 50% of the service.
In the event your preferred service provider is unable to deliver service due to unforeseen circumstances (illness, weather, transportation, etc.) we will contact you to reschedule your appointment at another time or with another service provider.
Please arrive 15-20 minutes prior to all spa appointments to allow ample time to check-in and prepare for your treatment. Included with all facials, massages and body treatments we invite you to enjoy the complimentary use of our steam and shower rooms and private spa relaxation area before and/or after your treatment.
For salon appointments, please arrive 5-15 minutes prior to your appointment to allow time for check in, proper consultation and changing if necessary.
Your promptness is greatly appreciated. Arriving late will simply limit the time for your service/treatment and you will be responsible for full service fees. Your service/treatment will end on time so that the next guest is not delayed. If you are more than 15 minutes late for your appointment, you may be asked to reschedule.
Modern Wave welcomes your children if they are receiving services in our salon. For the safety of the child, parent and salon staff, children are not allowed on the salon floor unless they are receiving a service and may not be left unattended at any time.
Spa guests must be 16 years of age or older and have a parent sign a consent form for those under 18. Children under 12 are not permitted in the spa area or treatment rooms at any time.
Upon check-in, all spa guests will be asked to complete a brief questionnaire designed with your well-being in mind. Please advise your service provider of any medical conditions or concerns including medication use, before your service. Please tell us if you are pregnant, have high blood pressure or allergies. This information is used solely to provide you with the best care possible and remains confidential. A massage may only be performed in the second and third trimester of pregnancy with a signed doctors note.
We provide changing areas, robes and sandals for clients receiving treatments. We ask that you please wear them while in public areas of the salon/spa including the steam and shower rooms. We appreciate no nudity. (Swim wear is suggested in the steam room) We suggest that you leave your valuables at home or keep them with you at all times as we are not responsible for the loss or damage of personal articles. For protection of your clothing during a hair service, we ask that you wear the smocks that are provided.
So that all guests can relax while visiting us, we ask that all cell phones be silenced when entering the salon. If you must make or receive a call, please speak softly and keep the call to a minimum.
For your comfort
As a courtesy to other guests please maintain a quiet level of conversation while in the salon and spa. Our guests expect and deserve a peaceful and relaxing atmosphere while they receive their service. At any time you are uncomfortable during a treatment, please inform your therapist. We try very hard to anticipate your needs, but are not offended when you point them out to us. In keeping with our commitment to cleanliness, safety and hygiene, we sterilize and sanitize equipment for all services and treatments. Because we are concerned for your health and beauty as well as our environment, our salon and spa is smoke free.
Gift Cards and Gift Certificates
Modern Wave Salon and Spa Gift Cards make the perfect gift for any occasion. They are beautifully packaged and available for purchase in any denomination. Our Gift Cards are only redeemable for services and products, are non-refundable and must be presented at the time of redeeming. Modern Wave is not responsible for lost or stolen Gift Card/Certificates.
Pricing, Payments and Gratuities
All prices are subject to change without notice. Payment is expected at the conclusion of your salon/spa visit. We accept cash, local checks, Modern Wave and Aveda Gift Cards, Visa or MasterCard credit/debit cards, American Express and Discover cards. There is a $25 charge for any returned check.
Tipping is always appreciated and left to the discretion of our clients. Gratuity is not included in our service prices.
Modern Wave’s 100% Guarantee
It is our goal at Modern Wave that every guest walks out the door feeling nothing less than amazed. We are willing to go above and beyond to make this happen, each and every time you visit. We guarantee our salon and spa services when you follow our home care and maintenance recommendations using Aveda products.
If you are not completely satisfied with your salon or spa service, simply let us know within 7 days (salon services) & 3 days (spa and nail services) of the original appointment. We will be happy to make the appropriate corrections or repeat the service at no cost to you if done by the same service provider or one at the same price point. The redo policy for hair does not cover a change in the direction of your original requested style or color. We do not offer refunds on salon and spa services.
Modern Wave reserves the right to refuse services to individuals when the situation requires at the business’ discretion.
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
A “+” sign or range pricing indicates price variations among service providers. These variations are based on advanced education and experience within our company. Hair length and texture can increase the price of service. We offer complimentary consultations to discuss your hair options and to achieve expectations.
Product & Merchandise Returns
We know it happens, sometimes a product does not do what you want it to. Come on in for a complimentary consultation and let one of our service providers show you how to get the results you are looking for. In the unlikely event that you are still not satisfied, you are welcome to return products purchased at Modern Wave for an exchange within 7 days of the original purchase.
Unfortunately, we cannot accept the following items for a refund or exchange: makeup & makeup brushes, discontinued, travel size or discounted products, hair brushes & tools or any nail products. Products that have been excessively used cannot be returned. We do not offer refunds for returned merchandise or products.
A store credit or product exchange may be given for any retail product bought at Modern Wave that is returned due to an adverse medical reaction that the client has experienced using the product.
If you have any comments or suggestions, good or bad, please leave your information with our manager. We appreciate your business and value your comments.